FAQ

Hey friends! Thank you for shopping with us! In October, we dropped our first official collection, "At the Crib." It was exciting and new! We've decided to keep it going for as long as we enjoy it. Please (please, please!) read through the FAQ before copping our latest collection! 

Help us, help you. Checkout our FAQs below:

"What sizes do you go up to?" 

For the Lounging collection, all sizes go up to a 2x unless previously noted.

"Why don't I see my size?"

If you don't see your size, it is either sold out or unavailable.

"When are the new things coming?"

Everything soon come. 

"I'm not feeling it/ It doesn't fit. Can I do a refund or exchange?"

Sometimes, you're just not feeling it. We understand. But, due to Covid, we are not doing refunds or exchanges. Please refer to the size guide, read the details, and lookbook before ordering! 

"My package is lost. Can you help?"
USPS is still going through it right now. If your package ends up missing, please contact True2Us.NYC@gmail.com about the missing order and file a claim with your postal service using the tracking number you were provided.

"My package was stolen. Can you help?"

True to Us is not responsible for the lost or theft of any packages. All of our packages are insured through USPS. Please file a claim using the tracking number you were provided through USPS.

"I have a problem with my order that isn't mentioned here. How can I contact you?" Shoot an email to True2Us.NYC@gmail.com with full details and we'll work it out! Please (please, please) do not DM us on IG as it does get lost!

"Do the hats fit big heads and/or natural hair?"

From one big headed person to another, I promise you yes. Our hat even fits over protective styles. I got you.

"My boyfriend keeps stealing my True to US. What do I do?"

Make him buy his own, sis! Our stuff is for everyone.

"Are you doing international shipping?"

We do ship internationally. But, please note that we cannot change the shipping amount OR send items as a gift to better accommodate our international friends.

"Hey, you live in NY. Me too. Can I do pick up?"

No.

"I have your phone number. Can I hit you up to order + pick up through you?"

Absolutely not.

"I've known you since childhood. Can I get a discount?"

Hell no.

"Can we link up?"

It's still a pandemic.